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Email at

support@mrnet.us

Call us

(845) 666-0696

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Online Chat

Standard Support:

9:00 AM - 5:00 PM (Monday - Friday, EST)

After-Hours Premium Support:

7:00 AM - 11:59 PM (Monday - Sunday, EST)

Email

Response time (<1 hour)

9:00 AM - 5:00 PM (Monday - Friday, EST)

Response time: (<24 hours)

5:01 PM - 8:59 AM (Friday - Monday, EST)

Phone

Business Hours:

9:00 AM - 5:00 PM (Monday - Friday, EST)

Online Chat

Standard Support:

9:00 AM - 5:00 PM (Monday - Friday, EST)

After-Hours Premium Support:

7:00 AM - 11:59 PM (Monday - Sunday, EST)

Email

Response time (<1 hour)

9:00 AM - 5:00 PM (Monday - Friday, EST)

Response time: (<24 hours)

5:01 PM - 8:59 AM (Friday - Monday, EST)

Phone

Business Hours:

9:00 AM - 5:00 PM (Monday - Friday, EST)

Online Chat

Standard Support:

9:00 AM - 5:00 PM (Monday - Friday, EST)

After-Hours Premium Support:

7:00 AM - 11:59 PM (Monday - Sunday, EST)

Email

Response time (<1 hour)

9:00 AM - 5:00 PM (Monday - Friday, EST)

Response time: (<24 hours)

5:01 PM - 8:59 AM (Friday - Monday, EST)

Phone

Business Hours:

9:00 AM - 5:00 PM (Monday - Friday, EST)

Documentation

Getting Started

First Setup

Unbox your device and get online in minutes. Step-by-step activation and initial configuration guide.

Installation

Complete hardware setup instructions. Antenna placement, wiring, and deployment best practices for any environment.

Help & Support

Troubleshooting

Diagnose and resolve connectivity issues fast. Common problems, diagnostic tools, and when to contact support.

FAQ

Answers to the most common questions about cellular bonding, performance, pricing, and technical specifications.

Resources

Downloadable cheatsheets and quick-reference guides for every use case.

Management Portals

Web Management Portal

Complete guide to your online dashboard. Device management, analytics, alerts, and multi-location control.

Billing & Account

Manage subscriptions, payment methods, and invoices. View usage, upgrade plans, and access billing history.

User Manual & Tech Specs

MR 006 Plus

Setup and user guide for the MR 006 Plus. Optimized for live events, broadcasting, and high-bandwidth applications.

MR 005 GO

Setup and user guide for the MR 005 GO. Vehicle-ready cellular bonding for transportation and mobile deployments.

MR 004 loT

Setup and user guide for the MR 004 IoT. Compact, ruggedized connectivity for industrial sensors and remote monitoring.

MR 004 Plus (Decommissioned)

Legacy documentation for MR 004 Plus. Support resources for existing deployments; discontinued for new orders.

Troubleshooting

00

00

Common Issues

How to Solve Common Issues

Solutions and tips

01

01

Use certified power adapters only

Use certified power adapters only

Avoid non-certified power supply adapters, as they could damage the device. Use only original adapters. Contact us if you are unsure which power supply is suitable for your equipment.

02

02

Compliance with Equipment

Compliance with Equipment

The device must be used only in strict compliance with client equipment operating, energy, and safety requirements.

03

03

Don't Mix 4G/5G and Wi-Fi Antennas

Don't Mix 4G/5G and Wi-Fi Antennas

Do not confuse 4G/5G antennas with 2.4 GHz & 5 GHz Wi-Fi antennas. Each antenna has engravings indicating its type.

04

04

Avoid Metal Obstructions and High-Power Appliances

Avoid Metal Obstructions and High-Power Appliances

Do not place the equipment near metal constructions, as they can block cellular signals. Make sure to place the unit at least several feet away from high-power appliances.

05

05

Prefer Wired LAN Connection for Best Performance

Prefer Wired LAN Connection for Best Performance

Use wired LAN connections for your equipment whenever possible. Wi-Fi is an option but inherently less reliable, especially in crowded areas.

06

06

Distinguish WAN and LAN Ports

Distinguish WAN and LAN Ports

Don't confuse WAN and LAN ports. The WAN port is for adding optional extra internet sources from other providers to the bonded connection. LAN ports are for connection your equipment which needs internet access

07

07

Avoid Misplacing SIM Cards

Avoid Misplacing SIM Cards

Do not use pre-installed SIM cards in third-party equipment. If you want to use your own SIM cards, contact our support team to update device settings for them to work correctly.

08

08

Protect from the Elements

Protect from the Elements

The device's enclosure is made of a durable metal. IP50 Class of the protection. Protected from limited dust ingress. No liquid protection.

FAQ

Icon

General FAQ

Icon

Live Events FAQ

Icon

Trade Show FAQ

What is MR·NET?

MR·NET is a managed business internet service that delivers ultra-reliable, zero-downtime connectivity through patented cellular bonding technology. We aggregate multiple independent internet sources (cellular + wired/satellite) into one robust connection, perfect for live video streaming, public transportation Wi-Fi, IoT deployments, retail failover, trade shows, and emergency services across the US and Canada.

How does MR·NET's internet bonding service work?

Our plug-and-play solution combines four key components: 1) Cellular bonding gateway - Preconfigured hardware that bonds up to 6 independent internet connections 2) Enterprise data plans - Managed SIM cards from Verizon, T-Mobile, and AT&T 3) Cloud bonding protocol - Self-healing technology that automatically reroutes traffic if one connection fails 4) Proactive live support with US-based team - Proactive monitoring and personalized assistance Setup takes less than a minute - just plug in and connect.

What are the benefits of cellular bonding technology?

Cellular bonding creates an ultra-reliable internet connection that's up to 300% more stable than single-source connections. Key benefits: 1) Zero downtime - Automatic failover if one connection drops 2) Increased bandwidth - Aggregate speeds from multiple carriers 3) Load balancing - Optimizes traffic across all connections 4) Unbeatable coverage - Works where single-carrier solutions fail Think of it as operational insurance for your mission-critical connectivity.

How can I get a MR·NET bonding router?

We offer flexible options to fit your needs: - Rental plans - Monthly or annual subscriptions with included hardware - Purchase option - Buy the gateway outright and pay only for service Explore solutions by industry or contact sales for a custom quote.

What's included in the service fee?

Your monthly or annual service fee includes: 1) Access to our cloud bonding infrastructure 2) Web management portal for network monitoring and control 3) Preconfigured bonding gateway (rental plans) 4) Proactive live support with US-based team - Proactive monitoring and personalized assistance Data usage is billed separately based on your chosen plan.

How does data usage pricing work?

Each MR·NET gateway includes 3 managed SIM cards from top US carriers (Verizon, T-Mobile, AT&T). Data usage through these SIM cards is billed based on your selected plan: - Pay-per-use - Flexible pricing for variable usage - High-capacity plans - Fixed monthly data allowances for predictable costs View detailed pricing on our pricing page.

What data plans are available?

We offer two plan types: - Pay-per-use - Ideal for seasonal or occasional connectivity needs - High-capacity plans - Best for continuous operations like live streaming or fleet Wi-Fi All plans include enterprise-grade data from Verizon, T-Mobile, and AT&T with priority network access.

Can I use my own SIM cards?

Yes, our bonding gateway supports third-party SIM cards. However: 1) You'll be responsible for managing your own carrier plans 2) MR·NET cannot guarantee connection quality or provide bonding optimization for non-managed SIMs 3) You'll still benefit from our bonding technology and cloud infrastructure For best results and full support, we recommend using MR·NET's managed enterprise data plans.

Does MR·NET work internationally?

MR·NET bonding routers work out-of-the-box in the US and Canada. International deployment options are available for other regions. Contact us at sales@mrnet.us to discuss global connectivity requirements.

What is your cancellation and return policy?

We offer flexible terms with no long-term commitment: 1) 14-day money-back guarantee for first-time customers 2) Cancel anytime on rental plans - just return the equipment 3) Suspend and resume service on purchased gateways whenever needed 4) Service remains active through the end of your current billing period We're confident you'll experience the reliability difference, but if not, canceling is hassle-free.

What is internet bonding and how does it work?

Internet bonding (also called link aggregation or channel bonding) is a technology that combines multiple internet connections into a single, unified connection. Unlike traditional failover systems that switch to a backup only when the primary fails, bonding actively uses all connections simultaneously. MR·NET's patented bonding protocol works at the packet level - splitting your data across multiple cellular and wired connections, then reassembling it in the cloud. This creates a faster, more reliable connection that automatically adapts if one source degrades or fails. The result: zero downtime and up to 300% better reliability than single-connection solutions.

How is MR·NET different from a traditional ISP or mobile hotspot?

Unlike traditional ISPs and mobile hotspots that rely on a single connection point: MR·NET advantages: 1) Multi-carrier redundancy - Bonds Verizon, T-Mobile, and AT&T simultaneously (no single point of failure) 2) Automatic failover - Seamless, instant recovery without dropped connections 3) Managed service - We handle everything: hardware, data plans, monitoring, and support 4) Enterprise-grade reliability - Built for mission-critical applications, not casual browsing 5) Centralized management - Control distributed networks from one portal Traditional ISPs offer a single wired connection. Mobile hotspots use one carrier at a time. MR·NET bonds them all together for ultra-reliable connectivity you can't get anywhere else.

What industries and use cases is MR·NET designed for?

MR·NET serves businesses that can't afford internet downtime: 1) Live video streaming - Broadcast events, news, and sports without buffering or dropped streams 2) Trade shows & events - Temporary high-bandwidth internet for exhibitors and vendors 3) Public transportation - Reliable Wi-Fi for buses, trains, and fleet vehicles 4) IoT & industrial - Always-on connectivity for sensors, surveillance, and remote monitoring 5) Retail & hospitality - Failover protection for POS systems and guest Wi-Fi across multiple locations 6) Emergency services - Portable, resilient connectivity for first responders and disaster recovery 7) Construction & remote sites - Internet access where wired connections aren't available If your operations depend on consistent internet access - whether stationary, mobile, or temporary - MR·NET is built for you.

Icon

General FAQ

Icon

Live Events FAQ

Icon

Trade Show FAQ

What is MR·NET?

MR·NET is a managed business internet service that delivers ultra-reliable, zero-downtime connectivity through patented cellular bonding technology. We aggregate multiple independent internet sources (cellular + wired/satellite) into one robust connection, perfect for live video streaming, public transportation Wi-Fi, IoT deployments, retail failover, trade shows, and emergency services across the US and Canada.

How does MR·NET's internet bonding service work?

Our plug-and-play solution combines four key components: 1) Cellular bonding gateway - Preconfigured hardware that bonds up to 6 independent internet connections 2) Enterprise data plans - Managed SIM cards from Verizon, T-Mobile, and AT&T 3) Cloud bonding protocol - Self-healing technology that automatically reroutes traffic if one connection fails 4) Proactive live support with US-based team - Proactive monitoring and personalized assistance Setup takes less than a minute - just plug in and connect.

What are the benefits of cellular bonding technology?

Cellular bonding creates an ultra-reliable internet connection that's up to 300% more stable than single-source connections. Key benefits: 1) Zero downtime - Automatic failover if one connection drops 2) Increased bandwidth - Aggregate speeds from multiple carriers 3) Load balancing - Optimizes traffic across all connections 4) Unbeatable coverage - Works where single-carrier solutions fail Think of it as operational insurance for your mission-critical connectivity.

How can I get a MR·NET bonding router?

We offer flexible options to fit your needs: - Rental plans - Monthly or annual subscriptions with included hardware - Purchase option - Buy the gateway outright and pay only for service Explore solutions by industry or contact sales for a custom quote.

What's included in the service fee?

Your monthly or annual service fee includes: 1) Access to our cloud bonding infrastructure 2) Web management portal for network monitoring and control 3) Preconfigured bonding gateway (rental plans) 4) Proactive live support with US-based team - Proactive monitoring and personalized assistance Data usage is billed separately based on your chosen plan.

How does data usage pricing work?

Each MR·NET gateway includes 3 managed SIM cards from top US carriers (Verizon, T-Mobile, AT&T). Data usage through these SIM cards is billed based on your selected plan: - Pay-per-use - Flexible pricing for variable usage - High-capacity plans - Fixed monthly data allowances for predictable costs View detailed pricing on our pricing page.

What data plans are available?

We offer two plan types: - Pay-per-use - Ideal for seasonal or occasional connectivity needs - High-capacity plans - Best for continuous operations like live streaming or fleet Wi-Fi All plans include enterprise-grade data from Verizon, T-Mobile, and AT&T with priority network access.

Can I use my own SIM cards?

Yes, our bonding gateway supports third-party SIM cards. However: 1) You'll be responsible for managing your own carrier plans 2) MR·NET cannot guarantee connection quality or provide bonding optimization for non-managed SIMs 3) You'll still benefit from our bonding technology and cloud infrastructure For best results and full support, we recommend using MR·NET's managed enterprise data plans.

Does MR·NET work internationally?

MR·NET bonding routers work out-of-the-box in the US and Canada. International deployment options are available for other regions. Contact us at sales@mrnet.us to discuss global connectivity requirements.

What is your cancellation and return policy?

We offer flexible terms with no long-term commitment: 1) 14-day money-back guarantee for first-time customers 2) Cancel anytime on rental plans - just return the equipment 3) Suspend and resume service on purchased gateways whenever needed 4) Service remains active through the end of your current billing period We're confident you'll experience the reliability difference, but if not, canceling is hassle-free.

What is internet bonding and how does it work?

Internet bonding (also called link aggregation or channel bonding) is a technology that combines multiple internet connections into a single, unified connection. Unlike traditional failover systems that switch to a backup only when the primary fails, bonding actively uses all connections simultaneously. MR·NET's patented bonding protocol works at the packet level - splitting your data across multiple cellular and wired connections, then reassembling it in the cloud. This creates a faster, more reliable connection that automatically adapts if one source degrades or fails. The result: zero downtime and up to 300% better reliability than single-connection solutions.

How is MR·NET different from a traditional ISP or mobile hotspot?

Unlike traditional ISPs and mobile hotspots that rely on a single connection point: MR·NET advantages: 1) Multi-carrier redundancy - Bonds Verizon, T-Mobile, and AT&T simultaneously (no single point of failure) 2) Automatic failover - Seamless, instant recovery without dropped connections 3) Managed service - We handle everything: hardware, data plans, monitoring, and support 4) Enterprise-grade reliability - Built for mission-critical applications, not casual browsing 5) Centralized management - Control distributed networks from one portal Traditional ISPs offer a single wired connection. Mobile hotspots use one carrier at a time. MR·NET bonds them all together for ultra-reliable connectivity you can't get anywhere else.

What industries and use cases is MR·NET designed for?

MR·NET serves businesses that can't afford internet downtime: 1) Live video streaming - Broadcast events, news, and sports without buffering or dropped streams 2) Trade shows & events - Temporary high-bandwidth internet for exhibitors and vendors 3) Public transportation - Reliable Wi-Fi for buses, trains, and fleet vehicles 4) IoT & industrial - Always-on connectivity for sensors, surveillance, and remote monitoring 5) Retail & hospitality - Failover protection for POS systems and guest Wi-Fi across multiple locations 6) Emergency services - Portable, resilient connectivity for first responders and disaster recovery 7) Construction & remote sites - Internet access where wired connections aren't available If your operations depend on consistent internet access - whether stationary, mobile, or temporary - MR·NET is built for you.

User manuals

MR 006 Plus

Red MRNET 006 Plus Cellular Bonding Router studio photo

Video Streaming

Trade Shows

Manual

Tech Spec

MR 006 Plus

Red MRNET 006 Plus Cellular Bonding Router studio photo

Video Streaming

Trade Shows

Manual

Tech Spec

MR 005 GO

Black MRNET 005 Go Cellular Bonding Router studio photo

Public Transportation

Manual

Tech Spec

MR 005 GO

Black MRNET 005 Go Cellular Bonding Router studio photo

Public Transportation

Manual

Tech Spec

MR 004 IoT

Black MRNET 004 IoT Cellular Bonding Router studio photo

IoT

Failover for Retail

Manual

Tech Spec

MR 004 IoT

Black MRNET 004 IoT Cellular Bonding Router studio photo

IoT

Failover for Retail

Manual

Tech Spec

MR 004 Plus

Red MRNET 004 Plus Cellular Bonding Router studio photo

Manual

Tech Spec

MR 004 Plus

Red MRNET 004 Plus Cellular Bonding Router studio photo

Video Streaming

Manual

Tech Spec

MR 004 Plus

Red MRNET 004 Plus Cellular Bonding Router studio photo

Manual

Tech Spec

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Need assistance?

How to order?